On the tracker: every member over $300 · update daily$800+: start the vacate process (PIN notice first)Extensions / pay-to-stay: member requests through PadSplitMissed agreement: next step + new due date
📋 Month-end: copy this month's notes into each member's PadSplit profile.
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PM-01: one case, one record · if it isn't logged here it didn't happenAct within 1 business dayRecheck on day 4 (day 1 = day after serving; weekends & holidays roll forward)1 business day overdue → escalate to Alma in Google Chat
Goal: every room turned within 1–2 days of the move-outTurns open automatically when a member is marked moved outCompleting a turn sets the room to vacant and closes the member's case
📋 This list only covers room turns for members tracked on this dashboard (collections, vacates and move-outs). Keep watching the twice-weekly Room Turn Report email — it lists every room PadSplit shows as needing a flip.
Every member who has ever been on this dashboard, with their full historyMembers are never deleted — closed cases stay hereRepeat members are grouped by PadSplit ID or name
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Weeks run Monday–Sunday, the same as the L10 scorecards; past weeks are labeled by their last day (Sunday). Counts come straight from the records on this page. This week = Monday through right now (it keeps growing until Sunday). "End of week" rows show where things stand right now (balances and PadSplit statuses as of this morning's PadSplit sync). These numbers also fill the Community Management L10 scorecard. "End of week" numbers are saved each time the dashboard is opened, so the last save in a week becomes that week's number.
Ratings ·
From PadSplit. Enter once a week.
House ratings & tenure ·
From PadSplit. Enter once a month.
Member
Cases (newest first)
Member
Case notes
Log every contact, commitment, extension, payment, waived fee, notice and room check here. Changes made on the dashboard are logged automatically.
Vacate / eviction step
Update balance
Copy the number from the member's PadSplit profile. Saving stamps today as the "checked" date.
Missed payment agreement
A missed agreement gets a new payment due date and adds 1 to the extension count. To move the vacate process forward, use the member's Vacate step button.
Resolve
Add member to collections
Move-out
Room turn
Move-in
Marking a move-in successful sets the room to occupied.
Month-end backup to PadSplit
For each member, copy the text and paste it into Internal Notes on their PadSplit profile. Then click "Copied to PadSplit". This only lists notes added since the last backup.